The Trench Culture Coat

Return Policy

In Store Return Policy 

Full-priced merchandise, with the exception of the items listed below, may be returned within 7 days to the original method of payment. Eligible items may be exchanged or returned for a store credit up to 21 days from the original purchase date. All Merchandise must be in its original condition (unworn, unaltered, and unwashed with all tags attached) to be eligible for a return.

The following items are FINAL SALE: 

• All sale items including: Any item(s) marked-down on clearance, warehouse sale or items labeled FINAL SALE
• Intimate items including: bodysuits, underwear, sticky bras, bras, shape-wear, and tights. 
• Home good items including: stationary, drink-ware, sun-catchers, keychains, air fresheners (including, oils, incense, and candles), candle accessories, pillowcases, and food. 
• Accessories including: jewelry, shoes, handbags, coin-purses, purse straps, hats, hat accessories, hair accessories, sun glasses, and socks.
• Gift Cards

• Damaged, washed, worn, or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains, or tags removed.

Receipts are used to look up the original payment method. If you have lost your receipt, email returns@hollieray.com to be assisted further. Store credit for the current product price for an item may be issued if an order cannot be found.

Online Return Policy

Returns of eligible items purchased online must be initiated within 7 days of receiving your order to receive a refund back to the original method of payment. A return shipping fee of $5.95 will be subtracted from your return when using our pre-paid return shipping label to mail back your item(s). Returns must be returned within 21 days of purchasing for eligibility. All Merchandise must be in its original condition (unworn, unaltered, and unwashed with all tags attached) to be eligible for a return.

The following items are non-returnable: 

• All sale items including: Any item(s) marked-down on clearance, warehouse sale or items labeled FINAL SALE
• Intimate items including: bodysuits, underwear, sticky bras, bras, shape-wear, and tights. 
• Home good items including: stationary, drink-ware, sun-catchers, keychains, air fresheners (including, oils, incense, and candles), candle accessories, pillowcases, and food. 
• Accessories including: jewelry, shoes, handbags, coin-purses, purse straps, hats, hat accessories, hair accessories, sun glasses, and socks.
• Gift Cards

• Damaged, washed, worn, or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains, or tags removed.

Defective Merchandise

If an item arrives damaged or with a manufacturer defect, we will happily replace your item at no expense to you, or refund your card if a replacement is not possible. Please contact returns@hollieray.com to start your replacement/return process.

Worn or used items may be returned due to manufacturing defects only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of payment with a valid invoice. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns for defective merchandise after 45 days.

Manufacture Defects include: Straps breaking, seams coming apart or frayed, zipper breaking after minimal use, buttons falling off after minimal use, button loops becoming detached, discoloration, soles on shoes coming apart, straps on shoes breaking, jewelry clasp breaking.

Returning Items Purchase Online In-Store:

You may return your merchandise to any Hollie Ray location. You must provide a copy of your invoice when returning merchandise to a store. Item(s) must be unworn, unaltered, and unwashed with all tags attached. The same return policy applies when returning in stores, however, the return shipping fee will be waived. If you have any questions or need a copy of your invoice, please contact returns@hollieray.com for assistance.

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We are a locally owned small business and we appreciate your understanding that every return impacts our business greatly. If you have any questions about our return policy, please send an email to customercare@hollieray.com and we’ll be happy to address any concerns.

Contact Information: