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Refund Policy

Refund Policy:

In Store Purchases:

All merchandise must be returned in original condition within 14 days to the original payment method. Any items returned between 15-30 days after purchase will receive Store Credit only. 

If the item is marked FINAL SALE, no returns will be processed

Merchandise must be in original condition (tags attached & unworn). Please bring your receipt when returning or exchanging an item.

Online Purchases

Please notify us within 14 days of receipt of an item if you need to return an item. We will send a return shipping label for your use. Returns must be received within 30 days of delivery for a full refund; items returned outside of the return window or without approval will be given Store Credit only.

If the item is marked FINAL SALE, no returns will be processed. Merchandise must be in original condition (tags attached & unworn).

To be eligible for a return, your item must be unused and in the same condition that you received it. 

For Online Orders: To complete your return, please contact us at info@hollieray.com for a return shipping label. Please do not send your purchase back without an approved return authorization.

Refund may not be granted if:
There are any obvious signs of use
The item is not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is post-marked more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will automatically be applied to your credit card or original method of payment. Please allow 2-3 business days for the credit to appear on your bank statement.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you feel as though there is an error in receiving your refund, please contact us at info@hollieray.com.

Sale items - Final Sale
Unfortunately items marked "FINAL SALE" cannot be refunded.

Damaged Items
We will happily replace items if they are defective or damaged upon arrival. To exchange it for a replacement item, send us an email at info@hollieray.com. Please notify us within 7 days to return a damaged item.

Questions and Contact Information:

Hollie Ray Boutique
info@hollieray.com

615-887-9251

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