Refund Policy

Refund Policy:

In Store Purchases:

All merchandise must be returned in original condition within 14 days for Store Credit only. 

If the item is marked FINAL SALE, no returns will be processed

Merchandise must be in original condition (tags attached & unworn). Please bring your receipt when returning or exchanging an item.

We are a locally owned small business and we appreciate your understanding that every return impacts our business greatly. If you have any questions about our in store policy, please send the owners an email at info@hollieray.com and we’ll be happy to address any concerns.

Online Purchases

Please notify us within 7 days of receipt of an item if you need to return an item. We will send a free return shipping label for your use. Returns must be received within 30 days of original delivery date for a full refund of the merchandise purchased; items returned outside of the return window or without approval will be given Store Credit only.

If the item is marked FINAL SALE, no returns will be processed.

Merchandise must be in original condition (tags attached & unworn). Items showing obvious signs of wear may not be returned; your item should be unused and in the same condition that you received it. 

Online Orders Only: To complete your return, please contact us at info@hollieray.com for a return shipping label. Please do not send your purchase back without an approved return authorization.

Refund may not be granted if:
There are any obvious signs of use
The item is not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is post-marked more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit for the merchandise will automatically be applied to your credit card or original method of payment. Please allow 2-3 business days for the credit to appear on your bank statement. Please note, we do not refund the $5 shipping fee, but we do offer a free return label for your use, and will refund the full original purchase price of the merchandise (on online orders only). 

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check with your credit card company; it may take some time before your refund is officially posted. There is often a 2-3 day processing time before a refund is posted.
If you feel as though there is an error in receiving your refund, please contact us at info@hollieray.com.

Sale items - Final Sale
Unfortunately items marked "FINAL SALE" cannot be refunded.

Damaged Items
We will happily replace items if they are defective or damaged upon arrival. To exchange it for a replacement item, send us an email at info@hollieray.com. Please notify us within 7 days to return a damaged item. If a replacement is not available, a refund may be granted.

Questions and Contact Information:

Hollie Ray Boutique
info@hollieray.com

615-887-9251

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