Frequently Asked Questions

Questions about an online order?

Email at customercare@hollieray.com

All online orders will be processed within 1-3 business days, unless expedited shipping is chosen at checkout. All standard shipping costs are free on orders over $25, but customers who chose expedited shipping will be required to cover the shipping fee. All international orders are charged a $19.95 fee from Hollie Ray and all international customers will be responsible for any customs fees. Hollie Ray is not responsible for customs fees once it leaves our facility.   

Online Returns

For online order returns, please email returns@hollieray.com before mailing your item(s) to the address below.

 

What is the exterior paint color of your stores?

Our exterior paint color is called Dried Thyme by Sherwin Williams! We love it too!


What methods of payments do you accept?

We accept Visa, Mastercard, Amex, Discover, PayPal, ShopPay, Meta, Apple Pay, Google Pay, Venmo, and Afterpay.



What is your return policy?

‚ÄúFull-priced items will be refunded 14 days to the original method of payment. A return shipping fee of $5.95 will be subtracted from your return when using our pre-paid return shipping label to mail back your item(s). All Merchandise must be in its original condition (unworn, unaltered, and unwashed with all tags attached) to be eligible for a return.‚ÄĚ


For any more questions, please refer to our Refund Policy Page.

 

How do I request a return label?

Please send an email to returns@hollieray.com for assistance 

 

Do you have a Holiday Return policy?

Purchases made between Nov 1- Dec 31st may be issued a gift receipt at the customer’s request. This gift receipt allows the recipient to receive store credit through Jan 8th. The regular 14 day window applies for returns made to the original payment method.


How much does shipping cost? 

We provide free standard shipping for all orders placed online. However there will be an additional cost for expedited shipping, which is not covered by Hollie Ray. The following shipping costs apply:

 Shipping Method Cost
Standard USPS

FREE On Orders Over $25, Under $25= $3.95

UPS Ground
starting at $9.95
UPS 2-Day Express
starting at $19.95
UPS Overnight
starting at $49.95
International Standard starting at $19.95

 


Where are your stores located? 

 

 Store Location Address
Fifth + Broad

5020 Broadway Place Nashville, TN 37203

Coolsprings Galleria Mall

1800 Galleria Blvd ‚ÄĘ Suite 2070 ‚ÄĘ Franklin, TN 37067

The Mall at Greenhills

2126 Abbott Martin Road ‚ÄĘ Suite 213 ‚ÄĘ Nashville, TN 37215

Hamilton Place Mall
2100 Hamilton Pl Blvd ‚ÄĘ Suite 253 ‚ÄĘ Chattanooga, TN 37421

 

For further information about our locations, please click here.

 

How does your sizing run? 

It typically depends on the brand, as we carry multiple brands in our stores! We do not carry junior brands, so most of our items will fit true to size. However, we include the fit on each product as well as model sizing to help you find your correct size. If you are unsure, please reach out to us through our chat feature and we can assist you further!



What is your best selling item?

The Ryu Sweater from Kerisma is one our best selling items, so much so that we have dubbed it "The Perfect Sweater." We carry it in multiple colors during the cooler seasons, and every customer loves it because of how flattering it is! We have carried this sweater for over 6 years, and our customers keep coming back for more!



I would love to model for you guys or to be featured model on your website, who should I reach out to?

Thank you so much for your interest! Please email marketing@hollieray.com for more information! A link to your modeling page, resume, or socials would be helpful in expediting the process!



I’m interested in collaborating! 

Interested in working together to promote our brand? Please email marketing@hollieray.com with more information! 


I would love to apply to work at Hollie Ray!  

We are so glad you want to work at Hollie Ray! Follow this link to apply: Careers



How long does it take for my order to arrive?

Online orders can take 1-3 business days to process and ship out to you. After the order is shipping it can take between 2-5 business days for standard shipping! If you need it sooner, please select expedited shipping a checkout. Expedited orders placed by 3:00pm CST will be shipped the same day; after 3:00pm CST expedited orders will be shipped the following business day!

Orders are processed Monday-Friday, therefore please allow extra time for orders placed on a weekend day. If you need urgent assistance on a weekend day, please reach out to us through our chat feature or email customercare@hollieray.com if the chat window is closed. 

 

How long does it take for my return to be processed?

Returns are processed Monday-Friday, therefore please allow extra time for returns that arrive back to us on a weekend day. You will receive a notification once we have processed your return. It can take 2-3 business days for some banks to show a return back to your bank account. If you need assistance, please reach out to us through returns@hollieray.com. Please note that our business hours are Monday-Friday from 10:00am-6:00pm CST and we will reply within business hours.