Frequently Asked Questions

Customer Care:

What color is the paint outside your store?

The exterior color of our store is called Dried Thyme! Attached below is the website!

Can I use a visa at checkout? 

Yes we accept visa, paypal, venmo, meta, discover, apple pay, amex, google pay. 

What is your return policy?

Full-priced items will be refunded 14 days to the original method of payment. A return shipping fee of $5.95 will be subtracted from your return when using our pre-paid return shipping label to mail back your item(s). All Merchandise must be in its original condition (unworn, unaltered, and unwashed with all tags attached) to be eligible for a return.”

 For any more questions the link to our refund policy is attached below!


What is the Holiday Return policy?

Purchases made between Nov 1- Dec 31st may be issued
a gift receipt at the customer’s request. This gift receipt allows the recipient to
receive STORE CREDIT through Jan 8th (rather than only 14 days following the
purchase date). The regular 14 day window applies as normal for original payment methods.

How much does shipping cost? 

Hollie Ray covers all standard shipping costs however if you choose expedited shipping you are responsible for the shipping fee. International orders will be charged a $19.95 fee.

Where is your store located? 

We have four locations;

Cool Springs Galleria located in Franklin TN

Green Hills Mall located in Nashville TN

5th and Broad Store located in Downtown Nashville TN

Hamilton Place Mall located in Chattanooga TN


How do your jeans run? 

It typically depends on the style of jeans! Our most popular brand KUT from the Kloth, can usually run big due to the stretchy material. I typically always recommend going down a size! 

What is your best selling item?

The Ryu sweater from Kerisma is one of my personal favorites as well as one of our best selling items! This is a seasonal piece that we usually receive many colors in through each season! I personally love this sweater because of how flattering it is!

I would love to model for you guys or to be featured model on your website, who should I reach out to?

Thank you so much for reaching out to us! Please email with more information! 

I’m interested in collabing! 

Thank you so much for reaching out to us! Please email with more information! 

I would love to apply to work at Hollie Ray!  

  We are so glad you want to work at Hollie Ray! Attached below is the link to our current openings and at each locations!

How long does it take for my order to arrive?

Online orders can take up to 1-3 business days of being processed! After the order is processed it can take up to 3-5 business days for standard shipping!